Privacy Policy for Kabseh - كبسة

Last updated: Updated on 07 Nov 2024

Kabseh ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Kabseh, available at kabseh.app. Please read this policy carefully to understand our practices regarding your personal information.

If you have questions or need clarification, please contact us at info@kabseh.com or via our support page at kabseh.app/info/support.html. You can also reach us by phone at +962 79 0311 101.

1. Information We Collect

Personal Data

We may collect the following personal information to provide and improve our services:

• Name and Phone Number: Required for user identification, communication, and order processing.
• Location Data: Required for order delivery and relevant location-based features.

Usage Data

To improve app functionality and track crashes, we collect non-personal usage data through:

• Google Analytics: Collects anonymized data for statistical analysis and app performance improvement.
• Firebase: Tracks app performance and crash reports to enhance the user experience.

Order History and Delivery Location

We collect information related to your order history and delivery locations to streamline order processing, provide personalized recommendations, and improve our services.

2. How We Use Your Information

We use the collected data for:

• Order Processing: To process and fulfill your orders, including managing delivery locations.
• Marketing: To inform you of new features, special offers, and promotional activities.
• Service Improvement: To enhance the user experience, troubleshoot technical issues, and understand user behavior.

3. Third-Party Data Sharing

We may share anonymized, statistical, and performance-related data with third-party services solely for service improvements and analytics:

• Google Analytics and Firebase: For tracking user behavior and app performance.
• SMSApril (smsapril.com): Used for OTP (One-Time Password) verification during registration. Only the phone number is shared and temporarily stored (for five minutes) before removal. However, the phone number is retained in our system for functionality purposes.

4. Data Retention and Security

Data Retention

We retain your data for as long as necessary to provide services and as required by applicable laws. If an account remains inactive for 90 days, all associated data is automatically deleted.

Security Measures

We implement reasonable security measures to protect your data, including encryption and secure storage practices. However, please note that no electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. User Rights

You have the following rights with respect to your data:

• Access and Correction: You can access and update your personal data through the Profile tab within the app.
• Data Deletion: You may delete your account and associated data by following the instructions in the app’s Profile tab.

6. Consent

Your consent is required for specific functionalities:

• Location Tracking: Required for order delivery and location-based services.
• Push Notifications: Used to keep you informed about order updates and special offers.
• Profile Picture Upload: Consent needed to access device storage when uploading a profile picture.

You will receive pop-up notifications within the app requesting permission for each of these functionalities. You can manage or revoke permissions at any time in your device’s settings.

7. Updates to This Privacy Policy

We may update this privacy policy periodically. Changes will be posted on this page with a revised “Last updated” date. Continued use of the app after updates indicates your acceptance of the revised policy.

8. Contact Us

If you have questions or concerns about this privacy policy, please contact us:

• Email: info@kabseh.com
• Phone: +962 79 0311 101
• Support Page: kabseh.app/info/support.html